Service Management
MyWebWorkplace's Service Management processes are modeled after
the time-proven ITIL (IT Infrastructure Library) process family.
These processes assure that MyWebWorkplace solutions operate to
meet or exceed published service levels with the highest possible
reliability in the most efficient manner. Periodic management
review and continuous improvement processes mean that
MyWebWorkplace's Confidence policy is continually honed
to provide best in class service delivery.
Privacy Management
MyWebWorkplace collects only the minimum necessary personally
identifiable information (PII) and uses it only for stated
purposes. Sensitive PII is encrypted when transmitted and stored on
MyWebWorkplace systems. PII is transmitted to third parties only
when specifically required to provide agreed upon business
services. PII is never used for marketing or other purposes.
MyWebWorkplace complies with the EU Directive 95/46 EC.
Security Management
MyWebWorkplace's Information Assurance processes are founded on
the internationally recognized ISO 27001 Security Management
standard. This ensures that MyWebWorkplace's solutions are operated
to meet the international standards for security management and
provides the assurance that MyWebWorkplace's services provide
Confidentiality, Integrity and Availability. Periodic management
assessment and continuous improvement processes mean that
MyWebWorkplace's Confidence policy is continually honed to
provide best in class security management.
Access Management
MyWebWorkplace's solutions utilize highly configurable access
controls that enable the client to set up and manage a precise
level of control based on their particular company's policy.
Application administrators in your company can easily add users and
assign specific roles and permissions that suit your business
needs.
Vulnerability Management
MyWebWorkplace utilizes industry recognized third party security
specialists,
enterprise-class systems and tools to scan its software and its
production
environment. Each of MyWebWorkplace's solutions are periodically
assessed for vulnerabilities and serious vulnerabilities are
removed. Also, MyWebWorkplace frequently scans its online
production environments to ensure that any new vulnerabilities are
promptly identified and mitigated. This vulnerability management
provides assurance that MyWebWorkplace and its supporting
infrastructure are free of potentially harmful vulnerabilities.
Continuous Monitoring
MyWebWorkplace utilizes enterprise-class systems and tools to
continuously
monitor all aspects and layers of the MyWebWorkplace solutions
infrastructure.
From Intrusion Detection Systems to resource utilization,
MyWebWorkplace's solutions environment is fully monitored by world
class monitoring systems and trained personnel.